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Prize winner
Case
-
Reference no. 9-681-061
Subject category: Case Method and Specialist Management Disciplines
Authors: David H Maister (Harvard Business School); Shauna Doyle (Harvard Business School); Rocco Pigneri (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1981
Version: 16 June 2006
Length: 13 pages
Data source: Field research
Topics: Operations management; Operating systems; Organizational change
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Abstract

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what further changes to make.
Location:
Massachusetts
Industries:
Health care services; Hospitals
Size:
USD2 million budget
Other setting(s):
1980
Teaching note
-
Reference no. 5-681-079
Subject category: Production and Operations Management
Authors: David H Maister (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1981
Length: 28 pages
View full details
Case
-
Reference no. 9-603-S03
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: David H Maister (Harvard Business School); Shauna Doyle (Harvard Business School); Rocco Pigneri (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 28 September 1999
Length: 17 pages
Data source: Field research
Topics: Operations management; Operating systems; Organizational change
View full details
Case
-
Reference no. 9-611-P08
Portuguese language
Subject category: Case Method and Specialist Management Disciplines
Authors: David H Maister (Harvard Business School); Shauna Doyle (Harvard Business School); Rocco Pigneri (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2012
Version: 16 June 2006
Revision date: 3-May-2019
Length: 13 pages
Data source: Field research
Topics: Operations management; Operating systems; Organizational change
View full details

About

Abstract

The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what further changes to make.

Settings

Location:
Massachusetts
Industries:
Health care services; Hospitals
Size:
USD2 million budget
Other setting(s):
1980

Related

Teaching note
-
Reference no. 5-681-079
Subject category: Production and Operations Management
Authors: David H Maister (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 1981
Length: 28 pages
View full details
Case
-
Reference no. 9-603-S03
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: David H Maister (Harvard Business School); Shauna Doyle (Harvard Business School); Rocco Pigneri (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 28 September 1999
Length: 17 pages
Data source: Field research
Topics: Operations management; Operating systems; Organizational change
View full details
Case
-
Reference no. 9-611-P08
Portuguese language
Subject category: Case Method and Specialist Management Disciplines
Authors: David H Maister (Harvard Business School); Shauna Doyle (Harvard Business School); Rocco Pigneri (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2012
Version: 16 June 2006
Revision date: 3-May-2019
Length: 13 pages
Data source: Field research
Topics: Operations management; Operating systems; Organizational change
View full details
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