Product details

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Published by: Harvard Business Publishing
Originally published in: 1986
Version: 28 February 1990
Length: 14 pages
Data source: Published sources

Abstract

Describes the three distinct approaches to quality management represented by W Edwards Deming, Joseph Juran, and Philip B Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero defects programs and to show them that there is more than one way to improve quality.

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Abstract

Describes the three distinct approaches to quality management represented by W Edwards Deming, Joseph Juran, and Philip B Crosby. Designed to introduce students to the elements of statistical quality control, structured approaches to quality improvement, and zero defects programs and to show them that there is more than one way to improve quality.

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