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Case
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Reference no. 9-485-057
Subject category: Human Resource Management / Organisational Behaviour
Authors: Gloria Bronsema (Harvard Business School); Shoshana Zuboff (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1984
Version: 7 December 1984
Length: 23 pages
Data source: Field research
Topics: Business expenses; Human resources management; Organizational behavior; Technology
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Abstract

Mill Manager, Carl Adelman, learns that a group of senior managers is soon to visit the Tiger Creek mill to learn more about the success of the newly implemented Expense Tracking System. The System had been installed on two paper machines to give workers real time cost data enabling them to optimize the papermaking process. Impressive savings resulted from the operating innovations made by the paper machine operators, and this has engaged corporate attention. However, the savings rate seems to have plateaued. Andelman must discover why before the VIP visit.
Industry:
Paper industry
Size:
1,600 employees
Other setting(s):
1982-1983
Teaching note
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Reference no. 5-486-098
Subject category: Human Resource Management / Organisational Behaviour
Authors: Shoshana Zuboff (Harvard Business School); Gloria Schuck (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1986
Version: 9 April 1986
Length: 8 pages
View full details

About

Abstract

Mill Manager, Carl Adelman, learns that a group of senior managers is soon to visit the Tiger Creek mill to learn more about the success of the newly implemented Expense Tracking System. The System had been installed on two paper machines to give workers real time cost data enabling them to optimize the papermaking process. Impressive savings resulted from the operating innovations made by the paper machine operators, and this has engaged corporate attention. However, the savings rate seems to have plateaued. Andelman must discover why before the VIP visit.

Settings

Industry:
Paper industry
Size:
1,600 employees
Other setting(s):
1982-1983

Related

Teaching note
-
Reference no. 5-486-098
Subject category: Human Resource Management / Organisational Behaviour
Authors: Shoshana Zuboff (Harvard Business School); Gloria Schuck (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1986
Version: 9 April 1986
Length: 8 pages
View full details