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Authors: Roger E. Bohn
Published by: Harvard Business Publishing
Originally published in: 1984
Version: 2 November 1988

Abstract

Describes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.

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Abstract

Describes systematic methods for process debugging and improvement, based on statistical quality control. Examples are from manufacturing settings, but techniques are also useful for services and sales, and to quantity improvement as well as quality improvement.

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