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Management article
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Reference no. 83610
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1983

Abstract

Most strikes occur because workers are frustrated. Managers can detect employee dissatisfaction in the early stages to prevent strikes. A survey of 28 companies that had strikes and 28 companies that did not have strikes shows qualitative differences in 5 areas: 1) how grievances are handled, 2) third-shift working conditions, 3) frequency of and attitudes toward overtime, 4) use of seniority in consideration for promotion, and 5) methods of disciplinary action. Also, 3 of 28 nonstrike plants but 24 of 28 strike plants were part of a multiplant company or division.

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Abstract

Most strikes occur because workers are frustrated. Managers can detect employee dissatisfaction in the early stages to prevent strikes. A survey of 28 companies that had strikes and 28 companies that did not have strikes shows qualitative differences in 5 areas: 1) how grievances are handled, 2) third-shift working conditions, 3) frequency of and attitudes toward overtime, 4) use of seniority in consideration for promotion, and 5) methods of disciplinary action. Also, 3 of 28 nonstrike plants but 24 of 28 strike plants were part of a multiplant company or division.

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