Johnson & Johnson (B): Hospital Services

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Supplement

Reference no. 9-384-054

Subject category: Strategy and General Management

Authors: Francis J Aguilar (Harvard Business School); Arvind Bhambri (USC Marshall School of Business, University of Southern California)

Published by: Harvard Business Publishing

Originally published in: 1983

Version: 30 June 1986

Length: 11 pages

Data source: Field research

Topics: Distribution planning; Business policy; Organizational culture; Change management; Decentralization; Implementing strategy

Share a link: https://casecent.re/p/48010

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Abstract

The main issue has to do with the lack of fit or incompatibility between the early environmental requirements for strategy and the cultural constraints on the organization. Describes the internal resistance to the proposed changes and top management's efforts to resolve the contradictory requirements of strategy and culture. A second major issue concerns the challenge facing a general manager who has been given responsibility for operationalizing the forced solution.

Location:

New Jersey

Industry:

Health care services

Size:

USD5 billion assets

Other setting(s):

1983