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Case
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Reference no. 9-683-068
Authors: James L Heskett
Published by: Harvard Business Publishing
Originally published in: 2003
Version: 2 June 2003
Length: 18 pages
Data source: Field research

Abstract

Various proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and the importance of preserving it in a service delivery system. In addition to issues of capacity and organizational analysis, describes a well-focused, well-managed medical service facility that may well point the way to future economies in the field.

Time period

The events covered by this case took place in 1982.

Geographical setting

Region:
Americas
Country:
Canada

Featured company

Shouldice Hospital Limited

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Abstract

Various proposals are set forth for expanding the capacity of the hospital. In assessing them, serious consideration has to be given to the culture of the organization and the importance of preserving it in a service delivery system. In addition to issues of capacity and organizational analysis, describes a well-focused, well-managed medical service facility that may well point the way to future economies in the field.

Settings

Time period

The events covered by this case took place in 1982.

Geographical setting

Region:
Americas
Country:
Canada

Featured company

Shouldice Hospital Limited

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