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Management article
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Reference no. 77502
Authors: Chris Argyris
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1977

Abstract

Organizational learning is a process of detecting and correcting errors. Single loop learning is a process in which organizations are able to correct matters in order to achieve stated objectives. In double loop learning, problems are examined and corrected even though correction requires challenge to underlying policies and objectives. When policy or objectives are not questioned, organizational behavior may camouflage errors. Organizational games and norms prevent people from speaking out.

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Abstract

Organizational learning is a process of detecting and correcting errors. Single loop learning is a process in which organizations are able to correct matters in order to achieve stated objectives. In double loop learning, problems are examined and corrected even though correction requires challenge to underlying policies and objectives. When policy or objectives are not questioned, organizational behavior may camouflage errors. Organizational games and norms prevent people from speaking out.

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