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Case
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Reference no. 9-474-165
Published by: Harvard Business Publishing
Originally published in: 1974
Version: 21 June 1996
Revision date: 15-May-2019

Abstract

Growth in the banking field has produced new demands on the 'back office'. Traditional management practices in check processing and paper handling operations have resulted in ten years of cost increases and quality loss. New manager of the operating group faces an action question - can he turn the back office into a production-oriented factory?
Location:
Industry:
Size:
34,000 employees
Other setting(s):
1970

About

Abstract

Growth in the banking field has produced new demands on the 'back office'. Traditional management practices in check processing and paper handling operations have resulted in ten years of cost increases and quality loss. New manager of the operating group faces an action question - can he turn the back office into a production-oriented factory?

Settings

Location:
Industry:
Size:
34,000 employees
Other setting(s):
1970

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