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Case
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Reference no. 9-674-011
Published by: Harvard Business Publishing
Originally published in: 1973
Version: 1 October 1980
Length: 12 pages
Data source: Field research

Abstract

The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use. Illustrates the problems of capacity planning in a service organization.
Location:
Size:
Small, USD15 million revenues
Other setting(s):
1973

About

Abstract

The student is required to develop a strategy for a tennis club of a large resort area. The tennis director must decide how many courts he needs to build within the next three years, what surface they should have, and how much he should charge for their use. Illustrates the problems of capacity planning in a service organization.

Settings

Location:
Size:
Small, USD15 million revenues
Other setting(s):
1973

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