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Prize winner
Case
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Reference no. 9-673-057
Subject category: Case Method and Specialist Management Disciplines
Authors: W Earl Sasser Jr (Harvard Business School); John R Klug (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1972
Version: 12 July 2023
Revision date: 1-Aug-2023
Length: 17 pages
Data source: Field research
Topics: Business expansion; Cross-cultural management; Organizational values; Process analysis; Service quality
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Abstract

Discusses the development of a chain of 'theme' restaurants. The student is asked to evaluate the current operating strategy and suggest a long-term expansion strategy.

Time period

The events covered by this case took place in 1972.

Geographical setting

Region:
Americas
Country:
United States

Featured company

Benihana of Tokyo

Featured protagonist

  • Rocky Aoki (male), President
Teaching note
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Reference no. 5-696-021
Subject category: Case Method and Specialist Management Disciplines
Authors: Helen Han (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 15 August 1996
Length: 10 pages
Data source: Field research
View full details
Case
-
Reference no. 9-602-S18
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: W Earl Sasser Jr (Harvard Business School); John R Klug (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1972
Version: 20 July 2004
Length: 18 pages
Data source: Field research
Topics: Business expansion; Cross-cultural management; Organizational values; Process analysis; Service quality
View full details
Case
-
Reference no. 9-615-P02
Portuguese language
Subject category: Case Method and Specialist Management Disciplines
Authors: W Earl Sasser Jr (Harvard Business School); John R Klug (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1972
Version: 20 July 2004
Revision date: 12-Jun-2023
Length: 18 pages
Data source: Field research
Topics: Business expansion; Cross-cultural management; Organizational values; Process analysis; Service quality
View full details
Supplementary software
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Reference no. XLS283
Subject category: Case Method and Specialist Management Disciplines
Authors: W Earl Sasser Jr (Harvard Business School); John R Klug (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 2011
Format: .xls
Data source: Field research
Topics: Corporate strategy; Multinational corporations; Expansion
View full details

About

Abstract

Discusses the development of a chain of 'theme' restaurants. The student is asked to evaluate the current operating strategy and suggest a long-term expansion strategy.

Settings

Time period

The events covered by this case took place in 1972.

Geographical setting

Region:
Americas
Country:
United States

Featured company

Benihana of Tokyo

Featured protagonist

  • Rocky Aoki (male), President

Related

Teaching note
-
Reference no. 5-696-021
Subject category: Case Method and Specialist Management Disciplines
Authors: Helen Han (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1995
Version: 15 August 1996
Length: 10 pages
Data source: Field research
View full details
Case
-
Reference no. 9-602-S18
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: W Earl Sasser Jr (Harvard Business School); John R Klug (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1972
Version: 20 July 2004
Length: 18 pages
Data source: Field research
Topics: Business expansion; Cross-cultural management; Organizational values; Process analysis; Service quality
View full details
Case
-
Reference no. 9-615-P02
Portuguese language
Subject category: Case Method and Specialist Management Disciplines
Authors: W Earl Sasser Jr (Harvard Business School); John R Klug (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 1972
Version: 20 July 2004
Revision date: 12-Jun-2023
Length: 18 pages
Data source: Field research
Topics: Business expansion; Cross-cultural management; Organizational values; Process analysis; Service quality
View full details
Supplementary software
-
Reference no. XLS283
Subject category: Case Method and Specialist Management Disciplines
Authors: W Earl Sasser Jr (Harvard Business School); John R Klug (Harvard Business School)
Published by: Harvard Business Publishing
Published in: 2011
Format: .xls
Data source: Field research
Topics: Corporate strategy; Multinational corporations; Expansion
View full details
Awards, prizes & competitions
The Case Centre classic case - Case method and specialist management disciplines