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Management article
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Reference no. 65412
Authors: Perrin Stryker
Published by: Harvard Business Publishing
Published in: "Harvard Business Review", 1965

Abstract

This sequel to Can You Analyze This Problem? (May-June 1965) describes the Kepner-Tregoe concepts and procedures for problem analysis. The main steps of a systematic approach to problem analysis include defining the problem, outlining the specifications, spotting the distinction, seeking the cause, and, if necessary, respecifying the problem. The use of a specification worksheet allows managers to draw a boundary around the problem and to limit the information needed for the problem''s solution to only the relevant facts. In solving the problem of the case study, precise specification and careful problem analysis uncover a previously overlooked cause and prevent action which might have produced an even more serious problem.

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Abstract

This sequel to Can You Analyze This Problem? (May-June 1965) describes the Kepner-Tregoe concepts and procedures for problem analysis. The main steps of a systematic approach to problem analysis include defining the problem, outlining the specifications, spotting the distinction, seeking the cause, and, if necessary, respecifying the problem. The use of a specification worksheet allows managers to draw a boundary around the problem and to limit the information needed for the problem''s solution to only the relevant facts. In solving the problem of the case study, precise specification and careful problem analysis uncover a previously overlooked cause and prevent action which might have produced an even more serious problem.

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