Product details

The case gives a detailed account of the failure of an ERP migration project at the US-based HP (Hewlett-Packard), a leading computer hardware and information technology company. The case traces the history of ERP implementations at HP and presents the rationale behind the decision to migrate to a centralised ERP system. It details the circumstances that led to the ERP migration failure and also examines the damage control efforts made by the company. The case highlights the barriers to successful ERP migrations including: (1) project management issues; (2) poor contingency planning; and (3) cultural issues. Finally, the case explores whether there are chances of re-occurrence of such failures within the company. The case is designed to help students to: (1) understand the rationale for implementing ERP software; (2) study and analyse the problems faced in an ERP migration project; (3) examine the reasons for ERP rollout failures; (4) analyse the role of cultural issues in ERP implementation; and (5) critically examine the strategic impact of ERP implementation failures. The case is intended for MBA/PGDBM level students as part of the IT and operations/enterprise resource planning curriculum.