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The Hong Kong Jockey Club, a non-profit gaming organization and social club founded in 1884, was unusual, for through its payment of taxes and donations to the community, it had over the years, funded a sizeable portion of Hong Kong government expenses and charitable work. The newly hired director of the information technology (IT) department is concerned about inefficient operation. The IT division had been an established part of the club for many years, and throughout time, had been organized and reorganized to meet the changing needs of the club. A task force is put together and an external consultant is brought in to review the division''s organization. Upon completion of the review, the director of the division learns that the person heading the review plans to resign and must decide what to do.