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Authors: Celine Grosy (ESCEM); Richard Soparnot (ESCEM)
Published in: 2005
Length: 46 pages
Data source: Field research

Abstract

Since 1995, the Regie Autonome des Transports Parisiens (RATP), the Parisian Independent Transit Authority, has been integrating the quality process of all its industrial sectors. The maintenance units of the Parisian lines were selected for the initial quality process experiments. The objective is to diffuse the process throughout the rest of the industrial units of RATP. Mr MB has been delegated by management to take charge of the project. His mission consists of defining new work methods while changing the behaviour of the players in the unit. He is faced with a change management issue.
Location:
Industry:
Size:
Large
Other setting(s):
2002

About

Abstract

Since 1995, the Regie Autonome des Transports Parisiens (RATP), the Parisian Independent Transit Authority, has been integrating the quality process of all its industrial sectors. The maintenance units of the Parisian lines were selected for the initial quality process experiments. The objective is to diffuse the process throughout the rest of the industrial units of RATP. Mr MB has been delegated by management to take charge of the project. His mission consists of defining new work methods while changing the behaviour of the players in the unit. He is faced with a change management issue.

Settings

Location:
Industry:
Size:
Large
Other setting(s):
2002

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