Otis Elevator: Accelerating Business Transformation with IT

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Case

Reference no. 9-305-048

Subject category: Human Resource Management / Organisational Behaviour

Authors: F Warren McFarlan (Harvard Business School); Brian J DeLacey (Harvard Business School)

Published by: Harvard Business Publishing

Originally published in: 2004

Version: 22 June 2005

Length: 20 pages

Data source: Field research

Topics: Information technology; Organizational change; Business process reengineering; CEO; Leadership; Technology transfer

Share a link: https://casecent.re/p/62582

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Abstract

Focuses on a major transformation of Otis Elevator's infrastructure. Led by the CEO, this transformation represents a remarkable long-term reengineering of all the processes of the firm to drive its operating costs down and service image up. The transformation is the continuation of a process that has been going on for more than 20 years.

Industry:

Machinery

Size:

USD8 billion revenues, 60,000 employees

Other setting(s):

2004