French language
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 06.1997
Length: 33 pages
Data source: Field research
Abstract
This is a French translation of ''695-008-1''. The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocussing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re- engineering. Organisational changes helped implement these changes. The case illustrates how efficiency can be improved by simple process changes, highlights the importance of leadership and of involving professionals (doctors, nurses). It also provides an example of how industrial concepts could be brought to hospitals and to the services industry in general. Two key issues raised by the case are: (1) prioritisation in a complex multi-client environment; and (2) the relative value of quality when perception of quality differs from one group of ''clients'' to another. This case contains colour exhibits.
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 12.2013
Revision date: 5-Jun-2013
Length: 19 pages
Data source: Field research
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 05.2013
Revision date: 30-Sep-2011
Length: 33 pages
Data source: Field research
Notes: To maximise their effectiveness, colour items should be printed in colour.
About
Abstract
This is a French translation of ''695-008-1''. The case describes the major transformation that took place in one of the largest university hospitals in Sweden. Changes involved refocussing on the patient as final customer, improving quality and reducing costs. They were achieved through a total quality improvement scheme combined with process re- engineering. Organisational changes helped implement these changes. The case illustrates how efficiency can be improved by simple process changes, highlights the importance of leadership and of involving professionals (doctors, nurses). It also provides an example of how industrial concepts could be brought to hospitals and to the services industry in general. Two key issues raised by the case are: (1) prioritisation in a complex multi-client environment; and (2) the relative value of quality when perception of quality differs from one group of ''clients'' to another. This case contains colour exhibits.
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Related
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 12.2013
Revision date: 5-Jun-2013
Length: 19 pages
Data source: Field research
Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 05.2013
Revision date: 30-Sep-2011
Length: 33 pages
Data source: Field research
Notes: To maximise their effectiveness, colour items should be printed in colour.