Subject category:
Production and Operations Management
Published by:
INSEAD
Version: 07.2005
Length: 26 pages
Data source: Field research
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Abstract
The case describes the transformation of the National Library Board in Singapore, from a somewhat bureaucratic library, into a customer-oriented information provider. The case enables tutors to teach how to manage innovation in a service organisation and how one can develop internal entrepreneurship in a government organisation. It contains sufficient material to discuss both innovation strategy and the implementation of a major transformation programme.
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Abstract
The case describes the transformation of the National Library Board in Singapore, from a somewhat bureaucratic library, into a customer-oriented information provider. The case enables tutors to teach how to manage innovation in a service organisation and how one can develop internal entrepreneurship in a government organisation. It contains sufficient material to discuss both innovation strategy and the implementation of a major transformation programme.