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Published by: IBS Case Development Center
Published in: 2005

Abstract

Kroll Inc is an investigative firm founded in 1972 by Jules B Kroll. The firm started as a provider of investigative services and gradually diversified into risk consulting practices. With strategic acquisitions, focused customer relationships and a corpus of highly skilled professionals, Kroll Inc gained clients and financial stability. In the year 1999, Marsh and McLennan Companies (MMC), the world''s largest insurance brokerage firm, acquired the company. MMC was a troubled company facing investigations by the Securities and Exchange Commission (SEC). In 2004, Simon V Freakley who became the Chief Executive Officer of Kroll Inc faced challenges on many fronts, one of them being differentiating Kroll Inc and MMC''s businesses. The case helps to discuss the strategies adopted by Kroll Inc while diversifying itself from an investigative business to a global provider of risk consulting services. It also gives an insight into the challenges facing the company after take over by MMC that has a tarnished image.

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Abstract

Kroll Inc is an investigative firm founded in 1972 by Jules B Kroll. The firm started as a provider of investigative services and gradually diversified into risk consulting practices. With strategic acquisitions, focused customer relationships and a corpus of highly skilled professionals, Kroll Inc gained clients and financial stability. In the year 1999, Marsh and McLennan Companies (MMC), the world''s largest insurance brokerage firm, acquired the company. MMC was a troubled company facing investigations by the Securities and Exchange Commission (SEC). In 2004, Simon V Freakley who became the Chief Executive Officer of Kroll Inc faced challenges on many fronts, one of them being differentiating Kroll Inc and MMC''s businesses. The case helps to discuss the strategies adopted by Kroll Inc while diversifying itself from an investigative business to a global provider of risk consulting services. It also gives an insight into the challenges facing the company after take over by MMC that has a tarnished image.

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