Published by:
Harvard Business Publishing
Length: 6 pages
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Abstract
Communication problems aren''t unusual in matrixed organizations. In fact, according to many executives and management experts, they''re more the rule than the exception. When employees and managers with interdependent needs work collaboratively, often in teams, complex and awkward situations are bound to result. What''s more, thanks to the convoluted, often ambiguous chains of command in these organizations, determining just who is accountable to who can become pretty murky, resulting in everything from misunderstandings and loss of trust to failed projects and lowered productivity. Fortunately, say management experts, there are ways to speed communication across the many lines that make up a matrix.
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Abstract
Communication problems aren''t unusual in matrixed organizations. In fact, according to many executives and management experts, they''re more the rule than the exception. When employees and managers with interdependent needs work collaboratively, often in teams, complex and awkward situations are bound to result. What''s more, thanks to the convoluted, often ambiguous chains of command in these organizations, determining just who is accountable to who can become pretty murky, resulting in everything from misunderstandings and loss of trust to failed projects and lowered productivity. Fortunately, say management experts, there are ways to speed communication across the many lines that make up a matrix.