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Authors: Carole A Winkler
Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2005

Abstract

Hilton Hotels'' string of successes reflects its evolution as a strategy-focused organization - and the evolution of the systems and processes supporting its strategic management activities. This early adopter of the balanced scorecard (1997) and inaugural member of the Balanced Scorecard Hall of Fame (2000) has taken strategy execution to a whole new level with its new InFocus system.

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Abstract

Hilton Hotels'' string of successes reflects its evolution as a strategy-focused organization - and the evolution of the systems and processes supporting its strategic management activities. This early adopter of the balanced scorecard (1997) and inaugural member of the Balanced Scorecard Hall of Fame (2000) has taken strategy execution to a whole new level with its new InFocus system.

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