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Abstract
MTR Corp''s railway business has delivered exceptional results since adopting the balanced scorecard (BSC) in 1999. Ensuring that the BSC is simple, focused, and easy to communicate is central to its success. That''s what enabled this Hong Kong-based organization to maintain its superior performance during the devastating SARS outbreak of 2003.
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Abstract
MTR Corp''s railway business has delivered exceptional results since adopting the balanced scorecard (BSC) in 1999. Ensuring that the BSC is simple, focused, and easy to communicate is central to its success. That''s what enabled this Hong Kong-based organization to maintain its superior performance during the devastating SARS outbreak of 2003.