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Published by: Harvard Business Publishing
Published in: "Balanced Scorecard Report", 2005

Abstract

Dennis Richardson is nearly as passionate about the balanced scorecard (BSC) as he is about the non-profit agency he heads in upstate New York. No wonder: The BSC has helped Hillside Family of Agencies, one of the largest child services agencies in the nation, realize its vision of becoming a premier provider of integrated care to children and their families. It has not only facilitated Hillside''s structural transformation, but it has also enabled the non-profit to manage strategically. In the process, Hillside has achieved significant operating efficiencies that allow it to put its resources where they count most: into serving children with excellence and attracting the talent it takes to do so.

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Abstract

Dennis Richardson is nearly as passionate about the balanced scorecard (BSC) as he is about the non-profit agency he heads in upstate New York. No wonder: The BSC has helped Hillside Family of Agencies, one of the largest child services agencies in the nation, realize its vision of becoming a premier provider of integrated care to children and their families. It has not only facilitated Hillside''s structural transformation, but it has also enabled the non-profit to manage strategically. In the process, Hillside has achieved significant operating efficiencies that allow it to put its resources where they count most: into serving children with excellence and attracting the talent it takes to do so.

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