Published by:
Harvard Business Publishing
Length: 4 pages
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Abstract
When it comes to performance measures, less is almost always more. In 'Three Steps to Successful Measures' (BSR May-June), James Coffey describes a straightforward process for developing a manageable number of strategic measures that can give your organization the essential information you need to judge performance. There are times, though, when you can only whittle down the number of critical success factors so far - leaving you with too many individual measures to track. The answer? An index. Coffey explains how to create an index, offering guidelines on when an index is - and is not - appropriate.
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Abstract
When it comes to performance measures, less is almost always more. In 'Three Steps to Successful Measures' (BSR May-June), James Coffey describes a straightforward process for developing a manageable number of strategic measures that can give your organization the essential information you need to judge performance. There are times, though, when you can only whittle down the number of critical success factors so far - leaving you with too many individual measures to track. The answer? An index. Coffey explains how to create an index, offering guidelines on when an index is - and is not - appropriate.