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Published by: MIT Sloan School of Management
Published in: "MIT Sloan Management Review", 2002
Length: 10 pages

Abstract

Articles include: (1) Risk Management in Practice; (2) New Views on Digital CRM; (3) Getting the Most From an Enterprise System; (4) Blending Cultural Business Styles; (5) Voluntary Actions After Enron; (6) Does E-Mail Escalate Conflict?; (7) Surprise as a Marketing Tool; and (8) How Location Clusters Affect Innovation.

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Abstract

Articles include: (1) Risk Management in Practice; (2) New Views on Digital CRM; (3) Getting the Most From an Enterprise System; (4) Blending Cultural Business Styles; (5) Voluntary Actions After Enron; (6) Does E-Mail Escalate Conflict?; (7) Surprise as a Marketing Tool; and (8) How Location Clusters Affect Innovation.

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