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Authors: - Various
Published by: MIT Sloan School of Management
Published in: "MIT Sloan Management Review", 2001
Length: 11 pages

Abstract

Articles include: (1) Commitment Counts; (2) Management Mistakes Squelch Employee Innovation; (3) Spinoffs Lead to Better Financing Decisions; (4) Spreading IT Expertise Throughout the Company; (5) Information Systems Go Global; (6) Web Sites Learn To Make Smarter Suggestions; (7) Successful Customer-Relationship Management; (8) What Really Makes Customers Happy?; and (9) Improving Quality Just in Time.

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Abstract

Articles include: (1) Commitment Counts; (2) Management Mistakes Squelch Employee Innovation; (3) Spinoffs Lead to Better Financing Decisions; (4) Spreading IT Expertise Throughout the Company; (5) Information Systems Go Global; (6) Web Sites Learn To Make Smarter Suggestions; (7) Successful Customer-Relationship Management; (8) What Really Makes Customers Happy?; and (9) Improving Quality Just in Time.

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