Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.

Abstract

The case discusses the IT (information technology) outsourcing strategy of JP Morgan Chase, a leading financial services provider in the US. It explains how IT was managed in-house at JP Morgan before the bank's merger with Chase Manhattan. It details the circumstances under which the decision to outsource IT management to IBM was taken and the expected benefits from this deal. The case then describes how the merger of JP Morgan Chase with Bank One led to the cancellation of the outsourcing contract. Finally, the rationale behind the cancellation of the contract and its impact on both parties is also presented. This case highlights the problems associated with IT outsourcing and compares it with in-house IT management.

Teaching and learning

This item is suitable for postgraduate courses.
Location:
Industry:
Size:
Very Large
Other setting(s):
1999-2005

About

Abstract

The case discusses the IT (information technology) outsourcing strategy of JP Morgan Chase, a leading financial services provider in the US. It explains how IT was managed in-house at JP Morgan before the bank's merger with Chase Manhattan. It details the circumstances under which the decision to outsource IT management to IBM was taken and the expected benefits from this deal. The case then describes how the merger of JP Morgan Chase with Bank One led to the cancellation of the outsourcing contract. Finally, the rationale behind the cancellation of the contract and its impact on both parties is also presented. This case highlights the problems associated with IT outsourcing and compares it with in-house IT management.

Teaching and learning

This item is suitable for postgraduate courses.

Settings

Location:
Industry:
Size:
Very Large
Other setting(s):
1999-2005

Related