Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Ivey Publishing
Version: 2005-08-05
Length: 8 pages
Data source: Published sources
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Abstract
The chief information officer of Regent Street Bank is trying to weigh the merits of installing word recognition software at Regent. In light of recent financial scandals, a compliance tool like word recognition software would enable Regent to electronically monitor transactions between employees and clients. From a business standpoint, the ability to reduce the risk of illegal activities would reassure stakeholders in the bank: employees, clients and investors. Besides, Regent's e-mail policy, available to all employees, clearly stipulated that electronic mail systems provided by Regent are its property and that the bank reserves the right to access, monitor and archive all e-mail messages without prior notice. On the other hand, what if the word recognition software flagged a personal e-mail message, resulting in his or her direct manager finding out about a private situation? After all, Regent's e-mail policy did allow employees to use e-mail for personal reasons. More importantly, how should the CIO consider the potential ethical issues, such as privacy.
About
Abstract
The chief information officer of Regent Street Bank is trying to weigh the merits of installing word recognition software at Regent. In light of recent financial scandals, a compliance tool like word recognition software would enable Regent to electronically monitor transactions between employees and clients. From a business standpoint, the ability to reduce the risk of illegal activities would reassure stakeholders in the bank: employees, clients and investors. Besides, Regent's e-mail policy, available to all employees, clearly stipulated that electronic mail systems provided by Regent are its property and that the bank reserves the right to access, monitor and archive all e-mail messages without prior notice. On the other hand, what if the word recognition software flagged a personal e-mail message, resulting in his or her direct manager finding out about a private situation? After all, Regent's e-mail policy did allow employees to use e-mail for personal reasons. More importantly, how should the CIO consider the potential ethical issues, such as privacy.