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Management article
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Reference no. F0509C
Authors: Frederick F. Reichheld (Bain & Company USA); Paul Rogers (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: "Harvard Business Review - Forethought", 2005
Revision date: 31-Jan-2013
Length: 4 pages
Topics: Performance measurement; Metrics; Customer feedback; Motivation; Teams
Share a link: https://casecent.re/p/65233
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Abstract

To get frontline employees to work as a team, and solicit performance rankings from customers and employees, not bosses.
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Abstract

To get frontline employees to work as a team, and solicit performance rankings from customers and employees, not bosses.

Related

Sorry, this product has no related items.