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Abstract

The case discusses the management style of Terry Leahy whose visionary leadership made Tesco emerge as the largest retail chain in the UK. It discusses how Leahy has changed Tesco’s positioning from a store, which primarily catered to the low-end customers, to a store catering to high-end and value conscious customers. The case outlines how Leahy transformed Tesco to a customer-centric organisation. It also examines the strategies introduced by Leahy like diversifying into high margin non-food and services sectors that helped Tesco become the biggest and most profitable retailer in the UK. The case is structured to enable students to: (1) understand the role played by a leader in changing the fortunes of a company; (2) understand the strategies adopted by Terry Leahy to transform Tesco into one of the major players in retail market; and (3) examine the innovative management practices introduced by successful leaders. This case includes a comprehensive teaching note.
Location:
Industry:
Size:
Very large
Other setting(s):
1995-2005

About

Abstract

The case discusses the management style of Terry Leahy whose visionary leadership made Tesco emerge as the largest retail chain in the UK. It discusses how Leahy has changed Tesco’s positioning from a store, which primarily catered to the low-end customers, to a store catering to high-end and value conscious customers. The case outlines how Leahy transformed Tesco to a customer-centric organisation. It also examines the strategies introduced by Leahy like diversifying into high margin non-food and services sectors that helped Tesco become the biggest and most profitable retailer in the UK. The case is structured to enable students to: (1) understand the role played by a leader in changing the fortunes of a company; (2) understand the strategies adopted by Terry Leahy to transform Tesco into one of the major players in retail market; and (3) examine the innovative management practices introduced by successful leaders. This case includes a comprehensive teaching note.

Settings

Location:
Industry:
Size:
Very large
Other setting(s):
1995-2005

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