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Case
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Reference no. 9A97JS07
Spanish language
Published by: Ivey Publishing
Originally published in: 1997
Version: 2004-03-15
Length: 22 pages
Data source: Field research

Abstract

This is the Spanish version of ''9A97J007''. The area manager of the bank had just informed the manager of customer service at one of the branches that one of her subordinates had filed a formal complaint about with the ''National Committee for Employee Concerns''. The employee claimed that the manager was impeding her personal and professional development. This complaint followed a long period of open conflicts between the two, and the area manager felt that keeping the complaint confidential was less important than informing the manager about this serious and possibly unfounded allegation.
Location:
Industry:
Size:
Large

About

Abstract

This is the Spanish version of ''9A97J007''. The area manager of the bank had just informed the manager of customer service at one of the branches that one of her subordinates had filed a formal complaint about with the ''National Committee for Employee Concerns''. The employee claimed that the manager was impeding her personal and professional development. This complaint followed a long period of open conflicts between the two, and the area manager felt that keeping the complaint confidential was less important than informing the manager about this serious and possibly unfounded allegation.

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Location:
Industry:
Size:
Large

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