Spanish language
Subject category:
Case Method and Specialist Management Disciplines
Published by:
Ivey Publishing
Version: 2004-03-15
Length: 22 pages
Data source: Field research
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Abstract
This is the Spanish version of ''9A97J007''. The area manager of the bank had just informed the manager of customer service at one of the branches that one of her subordinates had filed a formal complaint about with the ''National Committee for Employee Concerns''. The employee claimed that the manager was impeding her personal and professional development. This complaint followed a long period of open conflicts between the two, and the area manager felt that keeping the complaint confidential was less important than informing the manager about this serious and possibly unfounded allegation.
Subject category:
Case Method and Specialist Management Disciplines
Published by:
Ivey Publishing
Version: 1999-02-11
Length: 18 pages
Data source: Field research
About
Abstract
This is the Spanish version of ''9A97J007''. The area manager of the bank had just informed the manager of customer service at one of the branches that one of her subordinates had filed a formal complaint about with the ''National Committee for Employee Concerns''. The employee claimed that the manager was impeding her personal and professional development. This complaint followed a long period of open conflicts between the two, and the area manager felt that keeping the complaint confidential was less important than informing the manager about this serious and possibly unfounded allegation.
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Subject category:
Case Method and Specialist Management Disciplines
Published by:
Ivey Publishing
Version: 1999-02-11
Length: 18 pages
Data source: Field research