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Abstract

Rolls-Royce, the world''s number two commercial airline engine manufacturer, started as a car-maker and then diversified into aero-engines and power generation machinery businesses. With increasing demand for aero-engines, the company divested many of its businesses to increasingly focus on aero-engine manufacturing. However, faced with intense competition from companies like General Electric Inc and Pratt & Whitney, its revenues started declining. This prompted the company to enter the growing market of aircraft services and maintenance where the margins were usually 30%, much above the margins from engine-sales. By 2005, due to increased customer focus, servicing revenues contributed 59% of the total sales of Rolls-Royce. The case, while highlighting the growth of Rolls-Royce in the global civil aerospace business, offers scope to discuss its customer-driven competitive strategies for its growth in the future.
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November 2005

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Abstract

Rolls-Royce, the world''s number two commercial airline engine manufacturer, started as a car-maker and then diversified into aero-engines and power generation machinery businesses. With increasing demand for aero-engines, the company divested many of its businesses to increasingly focus on aero-engine manufacturing. However, faced with intense competition from companies like General Electric Inc and Pratt & Whitney, its revenues started declining. This prompted the company to enter the growing market of aircraft services and maintenance where the margins were usually 30%, much above the margins from engine-sales. By 2005, due to increased customer focus, servicing revenues contributed 59% of the total sales of Rolls-Royce. The case, while highlighting the growth of Rolls-Royce in the global civil aerospace business, offers scope to discuss its customer-driven competitive strategies for its growth in the future.

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Location:
Other setting(s):
November 2005

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