Subject category:
Production and Operations Management
Published by:
IBS Center for Management Research
Length: 13 pages
Data source: Published sources
Abstract
The case examines the initiatives taken by Bank of America, to implement the Six Sigma quality tool in the 2000s to improve customer satisfaction level. The case discusses in brief the concept of Six Sigma, its implementation procedure and its benefits. It also explores the implementation procedure at Bank of America and the benefits derived by the company by adopting Six Sigma.
Teaching and learning
This item is suitable for postgraduate courses.
Subject category:
Production and Operations Management
Published by:
IBS Center for Management Research
Length: 4 pages
Data source: Published sources
About
Abstract
The case examines the initiatives taken by Bank of America, to implement the Six Sigma quality tool in the 2000s to improve customer satisfaction level. The case discusses in brief the concept of Six Sigma, its implementation procedure and its benefits. It also explores the implementation procedure at Bank of America and the benefits derived by the company by adopting Six Sigma.
Teaching and learning
This item is suitable for postgraduate courses.Settings
Related
Subject category:
Production and Operations Management
Published by:
IBS Center for Management Research
Length: 4 pages
Data source: Published sources