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Case
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Reference no. 906-004-1
Subject category: Knowledge, Information and Communication Systems Management
Authors: Vivek Gupta (IBS Center for Management Research); Indu Perepu (IBS Center for Management Research)
Published by: IBS Center for Management Research
Published in: 2006
Length: 19 pages
Data source: Published sources
Topics: Tata Consultancy Services; Knowledge management; Knowledge sharing; Organisational learning; Intellectual capital; Corporate groupware; KBases; Organisational structure; Ultimatix; Organisational culture; 'Web of Participation' structure; KM Maturity model; 5iKM3 model
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Abstract

The case examines the knowledge management (KM) practices of Tata Consultancy Services (TCS). Managing knowledge is of prime importance in the present information age, especially for companies like TCS, which depend heavily on knowledge for their existence and growth. The expertise TCS has gained over the years was put to optimal use through its KM initiatives. TCS was renowned for its 'Web of Participation' structure, which combined industry practices with service practices. The KM initiatives of TCS were appreciated by the Most Admired Knowledge Enterprises (MAKE) survey, which placed the company among Asia's most admired knowledge enterprises.

Teaching and learning

This item is suitable for postgraduate courses.
Location:
India
Industry:
IT software
Size:
Very large
Other setting(s):
1998-2005
Teaching note
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Reference no. 906-004-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Vivek Gupta (IBS Center for Management Research); Indu Perepu (IBS Center for Management Research)
Published by: IBS Center for Management Research
Published in: 2006
Length: 4 pages
Data source: Published sources
View full details

About

Abstract

The case examines the knowledge management (KM) practices of Tata Consultancy Services (TCS). Managing knowledge is of prime importance in the present information age, especially for companies like TCS, which depend heavily on knowledge for their existence and growth. The expertise TCS has gained over the years was put to optimal use through its KM initiatives. TCS was renowned for its 'Web of Participation' structure, which combined industry practices with service practices. The KM initiatives of TCS were appreciated by the Most Admired Knowledge Enterprises (MAKE) survey, which placed the company among Asia's most admired knowledge enterprises.

Teaching and learning

This item is suitable for postgraduate courses.

Settings

Location:
India
Industry:
IT software
Size:
Very large
Other setting(s):
1998-2005

Related

Teaching note
-
Reference no. 906-004-8
Subject category: Knowledge, Information and Communication Systems Management
Authors: Vivek Gupta (IBS Center for Management Research); Indu Perepu (IBS Center for Management Research)
Published by: IBS Center for Management Research
Published in: 2006
Length: 4 pages
Data source: Published sources
View full details