Subject category:
Human Resource Management / Organisational Behaviour
Published by:
Darden Business Publishing
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Abstract
How do you deal with overly aggressive or excessively passive people? When do you push and when should you hang back? Should you ever show your anger or is it wise to keep it inside - or express it differently. The answers to these questions can mean the difference between derailing your career in management and going all the way to the top. If you learn what appropriate assertive behavior is and then practice ways of expressing yourself - when the occasion calls for it - your level of assertiveness will match the situation. This technical note examines interactions that fall on a continuum of assertiveness from abusive to overly passive.
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Abstract
How do you deal with overly aggressive or excessively passive people? When do you push and when should you hang back? Should you ever show your anger or is it wise to keep it inside - or express it differently. The answers to these questions can mean the difference between derailing your career in management and going all the way to the top. If you learn what appropriate assertive behavior is and then practice ways of expressing yourself - when the occasion calls for it - your level of assertiveness will match the situation. This technical note examines interactions that fall on a continuum of assertiveness from abusive to overly passive.