Published by:
MIT Sloan School of Management
Length: 9 pages
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https://casecent.re/p/6670
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Abstract
Investments in service sector technology have perhaps been less carefully monitored than have those in manufacturing sector technology. This paper analyzes the reasons for service-sector technology''s sometime disappointing performance and proposes a systematic approach to technology investment planning and implementation.
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Abstract
Investments in service sector technology have perhaps been less carefully monitored than have those in manufacturing sector technology. This paper analyzes the reasons for service-sector technology''s sometime disappointing performance and proposes a systematic approach to technology investment planning and implementation.