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Compact case
Case
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Reference no. UVA-OB-0841
Subject category: Human Resource Management / Organisational Behaviour
Authors: Martin N Davidson (Darden School of Business, University of Virginia); Gerry Yemen (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2005
Version: 8 April 2015
Revision date: 29-May-2015
Length: 4 pages
Data source: Published sources
Topics: Human resources management; Individual behavior; Person-job fit; Personnel management; Diversity management and leveraging difference; Discrimination; Ethnicity; Gender; Race; Leadership and organizational behavior; Career management; Conflict; Diversity; Interpersonal behavior; Leadership; Performance management; Self-management; Management communications; Corporate image & identity; Cross-cultural communication
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Abstract

David Walker, a senior attorney in a busy white-shoe law practice is involved in an in-office dispute between his administrative assistant and a respected colleague. He had spent numerous hours listening to both sides tell their stories and has no answers. How was he ever going to help two people he valued greatly work out a compromise between their extremely polar positions? The case provides opportunities to explore the sources of interpersonal conflict, causes of escalation, and ways of diffusing and resolving it.
Industry:
Services
Teaching note
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Reference no. UVA-OB-0841TN
Subject category: Human Resource Management / Organisational Behaviour
Authors: Catherine Wiese (University of Virginia); Gerry Yemen (Darden School of Business, University of Virginia); Martin N Davidson (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2008
Version: 8 April 2015
Length: 7 pages
Data source: Published sources
View full details

About

Abstract

David Walker, a senior attorney in a busy white-shoe law practice is involved in an in-office dispute between his administrative assistant and a respected colleague. He had spent numerous hours listening to both sides tell their stories and has no answers. How was he ever going to help two people he valued greatly work out a compromise between their extremely polar positions? The case provides opportunities to explore the sources of interpersonal conflict, causes of escalation, and ways of diffusing and resolving it.

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Industry:
Services

Related

Teaching note
-
Reference no. UVA-OB-0841TN
Subject category: Human Resource Management / Organisational Behaviour
Authors: Catherine Wiese (University of Virginia); Gerry Yemen (Darden School of Business, University of Virginia); Martin N Davidson (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2008
Version: 8 April 2015
Length: 7 pages
Data source: Published sources
View full details