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Compact case
Case
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Reference no. UVA-OM-1170
Subject category: Production and Operations Management
Authors: Elliott N Weiss (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Published in: 2005
Length: 1 pages
Topics: Customer perspective
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Abstract

This case consists of a letter to Herb Kelleher, chairman of Southwest Airlines. The letter is a request for his comments on a pair of first-hand experiences flying Southwest Airlines and JetBlue.
Teaching note
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Reference no. UVA-OM-1150TN
Subject category: Production and Operations Management
Authors: Elliott N Weiss (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2007
Version: 8 May 2015
Length: 12 pages
Data source: Published sources
View full details
Compact case
Case
-
Reference no. UVA-OM-1172
Subject category: Production and Operations Management
Authors: Elliott N Weiss (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Published in: 2005
Length: 3 pages
Topics: Corporate perspective
View full details

About

Abstract

This case consists of a letter to Herb Kelleher, chairman of Southwest Airlines. The letter is a request for his comments on a pair of first-hand experiences flying Southwest Airlines and JetBlue.

Related

Teaching note
-
Reference no. UVA-OM-1150TN
Subject category: Production and Operations Management
Authors: Elliott N Weiss (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Originally published in: 2007
Version: 8 May 2015
Length: 12 pages
Data source: Published sources
View full details
Compact case
Case
-
Reference no. UVA-OM-1172
Subject category: Production and Operations Management
Authors: Elliott N Weiss (Darden School of Business, University of Virginia)
Published by: Darden Business Publishing
Published in: 2005
Length: 3 pages
Topics: Corporate perspective
View full details