Published by:
Harvard Business Publishing
Length: 5 pages
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Abstract
To an outsider, the solution might be obvious. But it''s not uncommon for disputing parties, once they''ve begun arguing about a point, to focus on that question to the exclusion of all else - and get stuck there. In such a case, consider hiring an expert mediator to sidestep the contest. Using a combination of rapport, creativity, and patience, a good mediator can work with both parties to negotiate a voluntary resolution, one in which neither side feels railroaded. To ensure a good outcome, choose neutral mediators whom both sides can trust. And most important, look for an expert who focuses not on rights, but on interests, to help the parties find a solution that satisfies their underlying needs, desires, and concerns.
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Abstract
To an outsider, the solution might be obvious. But it''s not uncommon for disputing parties, once they''ve begun arguing about a point, to focus on that question to the exclusion of all else - and get stuck there. In such a case, consider hiring an expert mediator to sidestep the contest. Using a combination of rapport, creativity, and patience, a good mediator can work with both parties to negotiate a voluntary resolution, one in which neither side feels railroaded. To ensure a good outcome, choose neutral mediators whom both sides can trust. And most important, look for an expert who focuses not on rights, but on interests, to help the parties find a solution that satisfies their underlying needs, desires, and concerns.