Product details

This is a Spanish version. The case discusses the IT (information technology) outsourcing strategy of JPMorgan Chase, a leading financial services provider in the US. It explains how IT was managed in-house at JPMorgan before the bank's merger with Chase Manhattan. It details the circumstances under which the decision to outsource IT management to IBM was taken and the expected benefits from this deal. The case then describes how the merger of JPMorgan Chase with Bank One led to the cancellation of the outsourcing contract. Finally, the rationale behind the cancellation of the contract and its impact on both the parties is also presented. This case highlights the problems associated with IT outsourcing and compares it with in-house IT management.