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This case describes the behind-the-scenes management of the Royal Theatre in Madrid, and particularly the delicate balance sought between artistic quality and international renown on the one hand, and budgetary control on the other. The case describes the management structure, and how the different departments co-ordinate the highly complex task of producing an opera. The management resources include state-of-the-art technology, while the management style is relaxed and informal, leaving the different people to get on with their tasks, only intervening to solve problems. The author asks what lessons could be drawn by other service companies from the precision of operations seen at the Royal Theatre.