The Physics of Patient Flows and Wait Lists in Health Care Pathways

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Case

Reference no. 606-011-1

Subject category: Production and Operations Management

Authors: Stephen E Chick (INSEAD)

Published by: INSEAD

Originally published in: 2006

Version: 1.2019

Revision date: 3-Jul-2014

Length: 15 pages

Data source: Published sources

Topics: Business process flows; Response time in services; Computer simulation; Operations management; Health care; HMI; Health care delivery and management

Share a link: https://casecent.re/p/67796

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Abstract

This case allows course participants to use a graphical simulation tool to explore several key factors that lead to customer response delays in service systems. A high-level discussion can then ensue on process flow management, including tools like segmentation, process standardization and scheduling, and resource utilization planning. The case requires the ProModel simulation software tool (not included, to be purchased separately), and a simulation input files (available free from author's website).

Location:

Global

Industry:

Hospital & health care

Other setting(s):

2018