More search options
Basket icon
No items
Basket icon

Product details

By continuing to use our site you consent to the use of cookies as described in our privacy policy unless you have disabled them.
You can change your cookie settings at any time but parts of our site will not function correctly without them.
Compact case
Supplement
-
Reference no. 9-606-029
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 31 August 2006
Length: 2 pages
Data source: Field research
Topics: Automation; Business process reengineering; Customer retention; Customer service; IT management; Process improvement; Service management
Share a link: https://casecent.re/p/67814
| No reviews for this item
This product has not been used yet
View our pricing guide or login to see prices.

Abstract

Supplement to the A case.
Teaching note
-
Reference no. 5-607-040
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 3 October 2007
Length: 24 pages
Data source: Field research
View full details
Case
-
Reference no. 9-606-015
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 20 October 2006
Length: 11 pages
Data source: Field research
Topics: Customer retention; Customer service; Process improvement; Service delivery
View full details
Compact case
Supplement
-
Reference no. 9-607-S27
Spanish language
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 31 August 2006
Length: 2 pages
Data source: Field research
Topics: Automation; Business process reengineering; Customer retention; Customer service; IT management; Process improvement; Service management
View full details
Compact case
Supplement
-
Reference no. 9-619-P08
Portuguese language
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 31 August 2006
Length: 2 pages
Data source: Field research
Topics: Automation; Business process reengineering; Customer retention; Customer service; IT management; Process improvement; Service management
View full details

About

Abstract

Supplement to the A case.

Related

Teaching note
-
Reference no. 5-607-040
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 3 October 2007
Length: 24 pages
Data source: Field research
View full details
Case
-
Reference no. 9-606-015
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 20 October 2006
Length: 11 pages
Data source: Field research
Topics: Customer retention; Customer service; Process improvement; Service delivery
View full details
Compact case
Supplement
-
Reference no. 9-607-S27
Spanish language
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 31 August 2006
Length: 2 pages
Data source: Field research
Topics: Automation; Business process reengineering; Customer retention; Customer service; IT management; Process improvement; Service management
View full details
Compact case
Supplement
-
Reference no. 9-619-P08
Portuguese language
Subject category: Production and Operations Management
Authors: Andrew P McAfee (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 31 August 2006
Length: 2 pages
Data source: Field research
Topics: Automation; Business process reengineering; Customer retention; Customer service; IT management; Process improvement; Service management
View full details