Product details

This case is accompanied by a Video Short that can be shown in class or included in a digital coursepack. Instructors should consider the timing of making the video available to students, as it may reveal key case details. In October 2005, Myrto Lazopoulou, Head of User Centered Design at the investment bank Dresdner Kleinwort Wasserstein (DrKW), contemplates how to spread the usage of wikis inside the company. As a 'social software' like chats and blogs (both already in use at DrKW), wikis facilitate collaboration. At its barest, a wiki is a Web site that anybody visiting could edit without having to know HTML or Web-authoring tools. The IT department at DrKW had decided to experiment with the technology in late 2004, and now, soon a year later, it had to decide whether and how to roll out the tool for widespread use at the investment bank. Is DrKW ready for such technology?