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In 2003, for the first time in India, the Cyberabad Police Commissionerate initiated the 'Culture Change Management Programme' or CCMP. The programme faced age-old inertia from the police personnel who had been trained to follow the service manuals developed in the 19th century by the erstwhile British rulers. The manuals were developed with a specific intention to use the police as an oppressive force and alienate it from the Indian masses to maintain the British stranglehold on India. The CCMP was adopted to ensure quality policing in the Cyberabad Commissionerate by making the police people-friendly and improving the working environment at the police stations. Under the programme, Cyberabad Police embarked on a vision of achieving excellence in service delivery and improving the image of police through: (1) enhanced practices; (2) supervision procedures; (3) decentralisation of power; and (4) creation of a system to enforce accountability as well as changing the role and functions of the police in the society. The transformation entails the redesigning and redefining of workflow processes and ushering in an attitudinal change among the police personnel. CCMP has yielded quite a few tangible results with much of the potential yet to be realised.