Subject category:
Entrepreneurship
Published by:
Lagos Business School
Length: 25 pages
Data source: Field research
Topics:
Basic operations of Lagos State Water Corporation; (LSWC) Water demand; Raw water supply and portable water; Operational constraints; New trajectory of operation; Information technology (IT) and the management of operations; Customer bill preparation; Further deployment of IT solutions; Implementing the Human Manager; Role of IT department; Way forward
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Abstract
The Lagos State Water Corporation embarks on a process of becoming financially self-sufficient and introduces IT (information technology) solutions to streamline processes. This case illustrates the challenges of managing change in a public corporation and it particularly addresses issues of leadership in re-engineering processes and managing the implementation of application software packages.
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Abstract
The Lagos State Water Corporation embarks on a process of becoming financially self-sufficient and introduces IT (information technology) solutions to streamline processes. This case illustrates the challenges of managing change in a public corporation and it particularly addresses issues of leadership in re-engineering processes and managing the implementation of application software packages.