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Teaching note
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Reference no. 5-606-032
Subject category: Strategy and General Management
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 3 April 2008
Length: 32 pages
Data source: Generalised experience
Share a link: https://casecent.re/p/68503
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Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person
Case
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Reference no. 9-601-038
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Youngme Moon (Harvard Business School); Hanna Rodriguez-Farrar (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 9 May 2002
Length: 17 pages
Data source: Field research
Topics: Financial engineering; Disruptive innovation; Distribution; Advertising; International operations; Employee privacy; Cause marketing; Marketing strategy; IT asset disposal; Groupware; Barriers to entry; Execution; Competitive strategy; Computer systems; Technology; Finance
View full details
Case
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Reference no. 9-602-065
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 23 August 2004
Length: 24 pages
Data source: Published sources
Topics: Customer service; Service management
View full details
Case
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Reference no. 9-602-071
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Hanna Rodriguez-Farrar (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 15 September 2005
Length: 17 pages
Data source: Published sources
Topics: Internet; Auctions; Computers; Service management
View full details
Case
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Reference no. 9-603-067
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 30 April 2007
Length: 13 pages
Data source: Published sources
Topics: Outsourcing; Customer Relationship Management (CRM); Computers; Technology; Service management
View full details
Case
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Reference no. 9-605-054
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Hanna Rodriguez-Farrar (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 30 June 2005
Length: 8 pages
Data source: Published sources
Topics: Operations management; Consumer behavior; Service management
Notes: To maximise their effectiveness, colour items should be printed in colour.
View full details
Case
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Reference no. 9-605-S22
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 23 August 2004
Length: 24 pages
Data source: Published sources
Topics: Customer service; Service management
View full details
Case
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Reference no. 9-607-S12
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 28 September 2007
Revision date: 3-May-2019
Length: 8 pages
Data source: Published sources
Topics: Operations management; Consumer behavior; Service management
Notes: To maximise their effectiveness, colour items should be printed in colour.
View full details
Note
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Reference no. 9-606-061
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 10 March 2006
Length: 8 pages
Data source: Published sources
Topics: Behavior; Group behavior; Human behavior; Management controls; Motivation; Service management
View full details
Note
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Reference no. 9-606-063
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 14 March 2006
Length: 19 pages
Data source: Published sources
Topics: Control systems; Customer service; Human behavior; Incentives; Management controls; Operations research; Uncertainty; Variability
View full details
Note
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Reference no. 9-614-S10
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 10 March 2006
Revision date: 3-May-2019
Length: 7 pages
Data source: Published sources
Topics: Organizational behavior; Management controls; Human behavior; Group dynamics; Motivation; Service management
View full details

About

Teaching delivery modes

The author has indicated that this teaching note covers teaching strategies for the following delivery modes:
  • In-person

Related

Case
-
Reference no. 9-601-038
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Youngme Moon (Harvard Business School); Hanna Rodriguez-Farrar (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2000
Version: 9 May 2002
Length: 17 pages
Data source: Field research
Topics: Financial engineering; Disruptive innovation; Distribution; Advertising; International operations; Employee privacy; Cause marketing; Marketing strategy; IT asset disposal; Groupware; Barriers to entry; Execution; Competitive strategy; Computer systems; Technology; Finance
View full details
Case
-
Reference no. 9-602-065
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 23 August 2004
Length: 24 pages
Data source: Published sources
Topics: Customer service; Service management
View full details
Case
-
Reference no. 9-602-071
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Hanna Rodriguez-Farrar (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2001
Version: 15 September 2005
Length: 17 pages
Data source: Published sources
Topics: Internet; Auctions; Computers; Service management
View full details
Case
-
Reference no. 9-603-067
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2002
Version: 30 April 2007
Length: 13 pages
Data source: Published sources
Topics: Outsourcing; Customer Relationship Management (CRM); Computers; Technology; Service management
View full details
Case
-
Reference no. 9-605-054
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Hanna Rodriguez-Farrar (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2005
Version: 30 June 2005
Length: 8 pages
Data source: Published sources
Topics: Operations management; Consumer behavior; Service management
Notes: To maximise their effectiveness, colour items should be printed in colour.
View full details
Case
-
Reference no. 9-605-S22
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Corey Hajim (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2008
Version: 23 August 2004
Length: 24 pages
Data source: Published sources
Topics: Customer service; Service management
View full details
Case
-
Reference no. 9-607-S12
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2007
Version: 28 September 2007
Revision date: 3-May-2019
Length: 8 pages
Data source: Published sources
Topics: Operations management; Consumer behavior; Service management
Notes: To maximise their effectiveness, colour items should be printed in colour.
View full details
Note
-
Reference no. 9-606-061
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 10 March 2006
Length: 8 pages
Data source: Published sources
Topics: Behavior; Group behavior; Human behavior; Management controls; Motivation; Service management
View full details
Note
-
Reference no. 9-606-063
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 14 March 2006
Length: 19 pages
Data source: Published sources
Topics: Control systems; Customer service; Human behavior; Incentives; Management controls; Operations research; Uncertainty; Variability
View full details
Note
-
Reference no. 9-614-S10
Spanish language
Subject category: Case Method and Specialist Management Disciplines
Authors: Frances X Frei (Harvard Business School); Amy C Edmondson (Harvard Business School)
Published by: Harvard Business Publishing
Originally published in: 2006
Version: 10 March 2006
Revision date: 3-May-2019
Length: 7 pages
Data source: Published sources
Topics: Organizational behavior; Management controls; Human behavior; Group dynamics; Motivation; Service management
View full details