Product details

The annual demand for software and information technology (IT) professionals in India has skyrocketed in the last two decades. Whilst demand was tremendous, retaining the workforce was a significant challenge and the industry suffered from high attrition rates. Also the dynamic nature of the industry required its workforce to upgrade frequently in technology and skills. Infosys Technologies Limited, one of India''s biggest IT and software companies provided IT services, solutions and consultation globally and employed over 49,000 employees worldwide. Infosys has remained successful over the years in keeping the attrition rate lower than the industry average and has been recognised worldwide for its efforts in training its employees. This case discusses and describes in detail how Infosys trains its employees, especially the new recruits. The selection criteria of Infosys and the various stages of its recruitment process have been identified. The 14-week rigorous training module for freshers, which Infosys conducts at Infosys U, one of the largest corporate training centres in the world, is described. The training module encompasses both technical and soft skills training and gears the fresher for a challenging career. Infosys imparts continuous training to its employees based on specific requirements as they progress in their career paths. It was rated as the ''Best Employer in India'' in 2001 and 2002 by leading Indian business magazines, and as the world''s best in employee training and development by The American Society for Training and Development for three consecutive years from 2002. These and various such recognitions have been the testimony of Infosys''s commitment towards its employees.