Published by:
Harvard Business Publishing
Share a link:
https://casecent.re/p/69053
Write a review
|
No reviews for this item
This product has not been used yet
Abstract
The knowledge workers who make up 25% to 50% of the workforces of advanced economies invent your new products and services, design your marketing programs, and create your strategies. But how do you know if your knowledge workers are pulling their full weight or are even in a position to do so? Their work is intangible and often invisible. So, according to business guru Tom Davenport, managers of knowledge workers must manage these workers and measure performance in new ways that constitute nothing less than a managerial revolution.
About
Abstract
The knowledge workers who make up 25% to 50% of the workforces of advanced economies invent your new products and services, design your marketing programs, and create your strategies. But how do you know if your knowledge workers are pulling their full weight or are even in a position to do so? Their work is intangible and often invisible. So, according to business guru Tom Davenport, managers of knowledge workers must manage these workers and measure performance in new ways that constitute nothing less than a managerial revolution.