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Abstract

This is the second of a four-case series (306-476-1 and 906-037-1 to 906-039-1). This case describes the decision-making process that brought about Tiscali''s Information Systems integration project (UNIT Project) following the company''s expansion on the European market. The case especially investigates: (1) the critical points the management had to face after the series of takeovers, with special reference to the technology and the information systems of an Internet Service Provider (ISP); (2) the comparing of alternative integration solutions (which involve or not computer infrastructure), highlighting the risks and benefits from a technological and management point of view; and (3) the more in-depth assessment of economic earnings of the solution adopted. The case is set in the corporate offices over the course of few days at the end of March 2001, after Tiscali, concluded a series of important acquisitions. The decision-making subject is Tiscali''s chief information officer along with his closest collaborators. The action trigger is the explicit request on the part of the Chief Executive Officer (Renato S) who, asks for a proposal that would allow Tiscali to begin an integration process among the various companies. This case (supplemented by the teaching notes) can be used as a standalone case, or it can be complemented with ''Tiscali (A): An Internet Service Provider between Service and Technology'' (306-476-1) which describes the founding of the company and its entrepreneurial stage. The other two cases in the series allow discussion about the UNIT project, focusing on the consultants'' involvement, ''Tiscali (C): Management Consulting during IS Implementation'' (906-038-1) and - ''Tiscali (D): Project Management'' - (906-039-1).
Location:
Size:
Large
Other setting(s):
2001

About

Abstract

This is the second of a four-case series (306-476-1 and 906-037-1 to 906-039-1). This case describes the decision-making process that brought about Tiscali''s Information Systems integration project (UNIT Project) following the company''s expansion on the European market. The case especially investigates: (1) the critical points the management had to face after the series of takeovers, with special reference to the technology and the information systems of an Internet Service Provider (ISP); (2) the comparing of alternative integration solutions (which involve or not computer infrastructure), highlighting the risks and benefits from a technological and management point of view; and (3) the more in-depth assessment of economic earnings of the solution adopted. The case is set in the corporate offices over the course of few days at the end of March 2001, after Tiscali, concluded a series of important acquisitions. The decision-making subject is Tiscali''s chief information officer along with his closest collaborators. The action trigger is the explicit request on the part of the Chief Executive Officer (Renato S) who, asks for a proposal that would allow Tiscali to begin an integration process among the various companies. This case (supplemented by the teaching notes) can be used as a standalone case, or it can be complemented with ''Tiscali (A): An Internet Service Provider between Service and Technology'' (306-476-1) which describes the founding of the company and its entrepreneurial stage. The other two cases in the series allow discussion about the UNIT project, focusing on the consultants'' involvement, ''Tiscali (C): Management Consulting during IS Implementation'' (906-038-1) and - ''Tiscali (D): Project Management'' - (906-039-1).

Settings

Location:
Size:
Large
Other setting(s):
2001

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